Shipping policy

1. Order Processing Time

All orders are subject to a processing period before shipment.

• Handling Time: Most items are dispatched within 2–5 business days.
• Tracking Activation: Once shipped, please allow 3–7 days for the tracking number to register and show movement in the carrier's system.

2. Estimated Shipping Times

We utilize international logistics partners to provide the best balance of cost and reliability. Shipping times vary by destination:

Region	Estimated Delivery (Standard)
USA & Canada	10–20 Business Days
Europe & UK	10–15 Business Days
Australia & NZ	12–20 Business Days
Rest of World	20–40 Business Days

Note: These are estimates. Factors such as customs clearance, local postal delays, and peak seasons (e.g., Black Friday or Lunar New Year) may extend these windows.

3. Customs, Duties, and Taxes

As we ship internationally, your order may be subject to import duties, VAT, or local taxes once it reaches your country.

• Responsibility: All additional charges for customs clearance are the sole responsibility of the customer.
• Policy: We do not refund shipping fees for packages refused by the customer due to customs charges.

4. Tracking & "The Gap"

It is normal for international tracking to go "quiet" for 5–10 days while your package is in transit between countries (e.g., "Handed over to airline"). Do not be alarmed; the tracking will update once the package is scanned by your local customs office or postal service.